Privacy Policy

We are dedicated to protect your privacy. We developed this Privacy Policy to let you know how we treat your personal information and the ways we work to keep it safe and private. We also want to clearly flag the risks associated with using our Website.


This website (together as the “Website”) is operated by LukyLab s.r.o., Salvátorská 931/8, 110 00 Praha 1 ("We" or "Us" or "LukyLab"). We’re a registered limited liability company in the Czech Republic. Our head office is in Prague, and we’re bound by the laws of the Czech Republic and the EU.
We do our best to keep our Website up to date, secure and accurate, but we can make no warranties about this. If you choose to use this Website, you do so at your own risk.


We strongly believe that you have the right to control the use of your personal information, and our policies are designed to protect that right. We take industry standard security measures to protect personal information under our control from loss, misuse, and alteration.

How we collect information

LukyLab collects personal information from you in two different ways. The first is to help us understand how well we’re doing. To help us assess this, LukyLab collects non-personally identifiable information regarding Website visitors, including IP geolocation data, browser and domain information. We may also track visitor usage patterns on our Website, including Website hits and your communications with our chatbots.
LukyLab also collects personal information from you, with your consent, in specific circumstances such as when you subscribe to our newsletters or campaigns, or give us your personal information in order to receive business propositions, updates or other services.

Use of information

We will not use personal information that you provide to us in a manner inconsistent with the purposes for which you provided it to us.
If you opt to receive certain communications from us (such as newsletters, alerts, business propositions etc.) or services, we will use the information you provide to send you these communications and provide you with the services and/or may use and ask third-parties to do that.

Disclosure of information

Any subpoena or attempts by government agencies or private sector organisations to gain access to any information that you give us will be carefully reviewed.


We may use cookies for different purposes. A “cookie” is a tiny element of data that our site can send to your browser, which may then be stored on your hard drive. If you are concerned about your privacy and the use of cookie technology you may set your web browser to notify you when you receive a cookie. You may also set your browser to refuse the cookies our site attempts to send you. However, if you choose to reject cookies, some functions on the Website may be limited.

Third party service providers

LukyLab uses third-party service providers for some services on our Website. Each third-party provider has its own privacy policy that is linked below. Although we have vetted our service providers and believe that they provide adequate protection for our users, they are not under our control and may change at short notice.

  • Airtable (data management)
  • Slack (communication and analytics)
  • Mailchimp (newsletter sign ups and management)
  • Trello (data management)
  • Facebook (social media)
  • Facebook (social media)
  • Google Webmaster Tools (analytics)
  • Facebook Messenger (messaging platform)

Links to other websites

LukyLab may provide links to third-party websites, and other websites may provide links to our Website. Third-party websites operate according to their own terms of use and privacy policies. LukyLab has no control over such third-party websites and does not own any data contained therein, and therefore does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such websites.

Social media & Messaging platforms

LukyLab uses social media, social networking services and messaging platforms to advance our work and services or enable some functions of the Website. These applications require the use of third-party service providers.


LukyLab employs industry standard security measures to protect the loss, misuse, and alteration of the information under our control. Information submitted through our sign up forms or other action forms are usually encrypted through a Secured Socket Layer (SSL) connection, which protects the information while in transit. Please note, however, that several pages and functions on the Website may contain mixed content (including YouTube videos) and functionalities that are not necessarily secured by HTTPS.


LukyLab does not solicit personally identifying information from children. Visitors who are under 18 years of age should not use the Website and should not submit any personally identifying information to the Website.

Updating or removing your information

You may choose to view, correct, update, or delete the information you have submitted to us by sending an email requesting changes.

Changes to this Privacy Policy

This Privacy Policy may change from time to time.

Reuse of material

The Website contains a variety of information, including (without limitation) information, data, text, software, music, sound, photographs, graphics, video, messages or other materials (“Content”). Content on the Website is owned by LukyLab, unless stated otherwise.

User content

Sometimes on the Website, you may be able to send or upload content – such as in the chatbot. All content that you submit may be used by us indefinitely and that we may disclose such content to third parties. Please don’t submit anything that you consider private, especially in communications with chatbots, because these communications are not private and we may use it for various purposes such as sharing on the social media or in advertising. Please don’t upload anything which you don’t have the rights to reuse. Also, please don’t upload anything illegal. We won’t tolerate hate speech, libel, sexual harassment or other unlawful content. Please read our Terms and Conditions for more details.

Copyright infringement notification

If you believe there is content on the Website that violates copyright law, let us know.